Frequently Asked Questions
Everything you need to know about our artisanal gourmet offerings.
How do you ensure the freshness of your food products during transit?
We use temperature-controlled packaging and thermal liners for all perishable items to ensure they arrive at your doorstep in peak condition.
What are your delivery areas and shipping times?
The Heritage Perth currently delivers across the Perth metropolitan area. Orders placed before 12 PM are typically eligible for next-day delivery, excluding Sundays.
Do you offer options for specific dietary requirements?
Yes, our range includes gluten-free, vegan, and nut-free options. You can use our website filters to browse products that meet your specific dietary needs.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Can I track my order once it has been dispatched?
Once your order is out for delivery, you will receive an SMS or email notification with a tracking link to monitor your driver's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.