Returns & Exchanges
At The Heritage Perth, we take pride in the quality of our artisanal food products. Due to the perishable nature of our goods, we offer replacements or refunds for items that arrive damaged or defective to ensure you enjoy the finest tastes of Western Australia.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the damaged product and the original packaging to help our quality control team assess the claim.
Verification Review
Our team will review your request within 2 business days to determine if a refund or a replacement shipment is appropriate.
Resolution Delivery
Once approved, we will immediately dispatch a fresh replacement at no extra cost or process a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing